If the mobile device does not connect to the Decora Smart Wi-Fi device at this step, please follow these troubleshooting step: If the device connects and you see this screen, skip to Decora Smart Wi-Fi device will not connect to the Wi-Fi Network or Leviton Cloud. The image below shows a successful connection to the Decora Smart Wi-Fi device. In Step 2 of the process, where you attempt to connect directly to the Decora Smart Wi-Fi device that is listed in the Wi-Fi networks (it will be listed in the format of Leviton Device-xxxx), instead of connecting you receive a message stating it is "unable to connect" or simple never connects (e.g. Unable to connect directly to the Decora Smart Wi-Fi device Other Leviton mobile app, such as Decora Smart Home or Decora Digital Dimmer & Timer cannot be used for Decora Smart Wi-Fi devices. Refer to this article for all of the steps in the process: Add a Decora Smart Wi-Fi Device to the My Leviton AppĪlso, make sure that the mobile app that you are using is named My Leviton. DH15S, DZ15S, etc.), it is not a Decora Smart Wi-Fi device and cannot be used with My Leviton.If you are having trouble connecting your Decora Smart Wi-Fi device to your Wi-Fi network, take note of where the failure is occurring during the process (as described below), and follow the troubleshooting procedures for that step in the process. If the device begins with a DH or DZ (e.g. The first 2 characters of a Decora Smart Wi-Fi device is DW (e.g. I Can't Connect my Device to my Wi-Fi Networkīefore you begin, please verify that you are attempting to enroll a Decora Smart Wi-Fi device. Instructions for connecting the Leviton wifi switch to the app and how to troubleshoot a connection issue.
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