![]() The sole hint in MC424413 is that they “ may bundle some of these features with another offering in the future.” This could mean anything from a revamped Scheduler-like service offered at a lower per-user price to bundling Scheduler as a service plan in a high-end product like Office 365 E5 or Microsoft 365 E5. Microsoft isn’t saying what drove their decision to retire Scheduler. I imagine that the sales effort to convince customers to buy the Scheduler add-on was quite high and the outcome was that too few of the 270 million Office 365 paid seats ended up with Scheduler licenses. However, it’s sometimes not easy for organizations to identify the people who need add-ons like Scheduler, or if the need to use something like Scheduler exists. The justification for the high cost of the add-on was the amount of time Scheduler could save meeting organizers by handling meeting arrangements. Microsoft emphasized that the Scheduler service wasn’t for everyone – just those who take care of scheduling complex meetings that might involve many people spread over multiple time zones. One way to look at the announcement is that it’s Microsoft rationalizing the (sometimes bewildering) range of add-on licenses and options they sell for Microsoft 365, like the recent notification about the retirement of Kaizala (due to take effect on August 31, 2023).Īnother might be that this is simply a realization that the monthly fee was pitched too high. ![]() On September 1, message center notification MC424413 announced the retirement of the Scheduler service effective September 1, 2023. Roll forward a year and Microsoft decided that the world is not ready for Scheduler, or at least, insufficient Microsoft 365 customers consider the offering compelling enough to pay the extra fee. In addition, organizations needed to configure a special account and mailbox with an Exchange Online license, which also came with a monthly cost. The extra bells and whistles in Scheduler came with a $10/user/month fee for anyone who wanted to use it to schedule meetings. Figure 1: Cortana Scheduler arranges a meeting Scheduler Costs
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